FAQs

Providing helpful information to first-time visitors and current patients of our practice.

What types of health insurance plans do you accept?

For your convenience, we file most types of insurance, including Medicare and Medicaid. For a complete list of insurance companies and accepted plans, visit our billing & insurance page.

What do I need to bring with me to my appointment?

Insurance card, payment and a list of current prescriptions, as well as over-the-counter medications, anyfilms and reports of X-rays, MRIs or CT scans that you had recently, if necessary.

What are some examples of emergency medical situations?

An emergency generally involves an illness that is currently or potentially life threatening. Although this is not a complete list, here are examples of true emergency situations: chest pain, stroke symptoms, trouble breathing, sudden, severe pain, such as a headache or stomachache, head or back injuries, bleeding or vomiting that won't stop, loss of consciousness, poisoning, major burns and cuts, choking, an obviously crooked extremity after a fall or accident. Individuals experiencing any of these conditions should go to the nearest emergency room or call 911.

What are advance directives?

Novant Medical Group practices support a patient's rights to make decisions about their medical care and treatment, especially in situations where they cannot make their wishes known. We have information available about advance directives, living wills and durable power of attorney. Ask our receptionist for copies of these important documents

In order to see a physician at FEC, do I need a referral?

Yes, while the insurance company may not require a referral be on file, our office does request that a referral be made so that we can obtain all possible medical information to assist in providing the best and most appropriate care to our patients.

Who can I call after hours if I have questions or problems related to my diabetes or other disease if I am treated by one of the providers at FEC?

Please call our office at 336-765-0020 to reach our answering service after hours. A physician is on-call for urgent situations.

What phone number can I call if I have a billing question?

Billing questions can be directed to our billing representatives at 866-657-4421, weekdays from 8 a.m. - 6 p.m.

How do I have my medical records sent to another practice?

To release records to a specialist or another practice, we need your written permission. We have forms in the office available for that purpose. The process of transferring records requires approximately one week for completion.

Do you have an on-site laboratory?

Yes, we can draw blood at the time of your visit.